At MyHivelle, every order is made to order especially for you. Because of this, all sales are final and we are unable to accept returns or exchanges.
Refunds & Replacements
Your satisfaction matters to us. If your order arrives damaged, defective, or incorrect (for example, the wrong size or shape), we will make it right. You may choose either:
– A full refund
– A free replacement of the affected item.
You do not need to ship the item back to us.
How to Request a Refund or Replacement
Please contact us within 7 days of receiving your order at support@myhivelle.com and include:
– Your order number
– A short description of the issue
– Clear photos of the item you received
Once we review your request, we will confirm your refund or replacement by email. Approved refunds are issued to your original payment method within 5–10 business days.
Order Cancellations
Because items are made to order, orders can only be cancelled within 4 hours of purchase. After production begins, orders can no longer be cancelled.
Questions?
We’re here to help. Reach us anytime at support@myhivelle.com.